How To Apply Temporary / Emergency Hours

GrabFood

If your restaurant operations are too busy and you are overwhelmed with orders, you can pause new orders for a specified duration of 30 minutes, 1 hour, or 1 day. When you activate this pause function, your restaurant will show up on the app as temporarily closed. 

Here’s how you can pause orders temporarily:

1. Under the Orders page, tap on the mode in the top right corner.
2. Choose Paused to pause your store and tap on Confirm.
3. A banner will appear at the top indicating that you’ve paused the incoming order.
4. To unpause your store, you can either tap on Resume at the top of the page, or tap on the toggle next to the Paused status to resume orders.

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OFO Portal Guidebook (Pg 37)

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1. Tap the switch in the top right corner of your tablet to switch ‘Busy mode’ on.
2. Tell us how much time you need. If you set busy mode at 30 minutes, for any new orders we will give you at least 30 minutes before a rider arrives
3. When you're back on track, tap the switch in the top right hand corner of your table to turn 'Busy mode' off  again